Refund policy

Last updated: 12 November 2026

If you change your mind or something goes wrong, here's what happens to the money you've paid. Any cancellation charge is only for work actually done, and I'll always explain it in writing. Nothing here limits your rights under the Australian Consumer Law.

If you cancel before work starts

You get a full refund of anything you've paid.

If you change your mind before you've seen a preview

You get your deposit back, less a charge for the work I've actually done, which is never more than $60. I'll tell you in writing what the charge covers.

If you change your mind after a preview has been sent

I'll work out a charge for the design and build work actually done, tell you in writing what it covers, and refund the rest of your deposit. The charge is never more than the $125 deposit, and you don't pay the second $125. The site isn't published, and you owe nothing more.

This only applies if you simply decide not to go ahead. If you're cancelling because the preview has a fault or doesn't match your quote, see "If something isn't right" below.

If I can't finish your website

You get a full refund of everything you've paid.

If something isn't right

If your preview or finished site has a fault or doesn't match what we agreed in your quote, tell me and I'll fix it at no cost. If it can't be fixed within a reasonable time, or there's a major problem, you can choose to cancel and get a refund under the Australian Consumer Law. No cancellation charge applies in that case.

How refunds are paid

Refunds are paid by bank transfer to the account the payment came from, within 10 business days of being agreed. To ask about a refund or cancel, email paxlumeweb@gmail.com.